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Case Study: Right Place, Right Time
Whenever a customer makes an enquiry regarding our services, we always like to know how they found out about our company. On this occasion, our now customer who has been with us for two years and who we are providing a manned guarding solution for, saw one of our patrol vehicles driving around in their local area, took a photo and made a call. Talk about “right place, right time”
The customer, a high net worth individual with a private estate, approached us to enquire if we could help them; they told us their existing supplier is unreliable, uncontactable, and not providing them with adequate holiday cover. Three concerns we knew we could assist them with.
We held an initial meeting at the property and assessed the requirements, the geography and the key expectations of our service. Following this, a detailed proposal was designed, and a further meeting was held to present our methodology and how we would manage the service effectively.
It was clear this was a service we could offer them and two years on, our relationship has gone from strength to strength, with regular KPI meetings, interaction with the security guards and always following the BS 7499 Code of practice for Static Guarding and Mobile Patrol Services. Our customer frequently praises the team on site and the connection they have with their local Account Manager.
At Risk Management Security Services, we pride ourselves of providing a high-quality service, with a pro-active approach, being contactable 24/7 via our 24-hour control centre and maintaining good relationships with both our customers and employees.
This is just one example of services and how we always adopt a hands-on approach, from our security officers to our Directors and senior management team.
